Upcoming Virtual Events

Due to the current situation with COVID-19, all upcoming in-person events have been canceled. In the interim, we will share webinars, trainings, and virtual meet-ups for members to attend!

Follow the registration links below to sign up for the corresponding event.

VHA Virtual Events

"Anatomy of a Client Phone Call"



Presented by: Kristi Lehman, MSW, LISW

For many veterinary team members, the client phone calls can be the most emotionally exhaustive part of their work. After hundreds of phone calls, many begin to feel a sense of dread at the sound of their phone’s ringtone, even while knowing that their phone is their lifeline to a successful practice. This is especially true when it comes to end-of-life discussions. Most of us do not have extensive training on how to support pet owners, and are therefore jumping into one of the most important functions of the veterinary practice with an empty toolbox. This can lead to feelings of burnout, compassion fatigue and poor business results. Using both qualitative and quantitative data from over 50,000 phone calls and from client survey results, we will break down the typical phone call, identify myths and assumptions about client needs, and share tools for ensuring that every phone call is successful.

 
Date: Thursday, January 28, 2021
Time: 12:00pm - 1:00pm
Earn 1 CE credit

 

"Help Clients Follow Through with Recommended Therapies Using ScriptShare"

Presented by: Avery Hurst, Vetsource

Part two of this series highlights how to send pre-approved scripts to clients over email using Vetsource’s proactive prescribing tool, ScriptShare.

We will:

  • Watch a demo to see how ScriptShare works
  • Learn how to personalize your ScriptShares by recommending multiple products and adding notes to clients
  • Discover how your recommendations are reinforced through your online store
  • Learn about the ideal scenarios for using ScriptShare
 
Date: Thursday, February 11, 2021
Time: 12:30pm - 1:00pm

 

"How to Be a Great Boss"

Presented by: Rebecca McComas, DVM and Kristi Lehman, MSW, LISW

A growing practice comes with a growing team, which means you may be finding yourself in the role of “boss”, even if you never set out to be one. While this title can feel unfamiliar, unappealing, or overwhelming, you may come to find that it’s one of the most rewarding parts of your career. Using the book, “How to be a Great Boss” by Wickman and Boer as a framework, we will discuss tools for supervising both support staff and veterinarians. You will leave this talk with concrete, practical tips for leading and managing your team, whether you are the boss of one person or a whole team.
 
Date: Thursday, February 25, 2021
Time: 12:00pm - 1:00pm
Earn 1 CE credit

 

"Keep Your Clients Engaged on Social Media Using the Vetsource Marketing Toolkit"

Presented by: Avery Hurst, Vetsource and Stephanie Onken, VHA

The final session features Stephanie Onken of VHA. Learn about the different ways you can promote your online store to clients:

  • Use unique promos and social media content provided in the Vetsource Marketing Toolkit
  • Enroll in Vetsource’s free PetMail email marketing program, and learn why VHA members who use it see 2x the Home Delivery revenue
  • Compete against online retailers by promoting your diet and nutrition products online
  • Link your online store to your Facebook page via a “Shop Now” button
  • Post promos on your social media pages
 
Date: Thursday, March 4, 2021
Time: 12:30pm - 1:30pm

 

"3 Simple Tools for Improving Team Management"

Presented by: Kristi Lehman, MSW, LISW

You want your practice to be well-run and enjoyable.  Your team has already achieved a certain degree of success and are ready for the next level.  As the practice grows, however, you begin encountering new obstacles which include a lack of control over your time, lack of productivity and accountability from your team, and inability to keep everyone ‘rowing in the same direction’.  Your team has hit a ceiling which you can’t seem to break through.  In this session, we’ll explore the use of three time-tested tools for managing your team to overcome these challenges.   These tools are simple to learn and put into place.  They are key components of the EOS system explained in the book Traction (authored by Gino Wickman) and are the same tools used daily at MN Pets, allowing us to grow into a 35+ person practice.

 
Date: Thursday, March 25, 2021
Time: 12:00pm - 1:00pm
Earn 1 CE credit