COVID-19 Resources for Veterinary Clinics

March 29, 2020
Written by  Erin Potts

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More and more, it looks like our current state of social distancing and self-quarantine is going to be a way of life for the foreseeable future. Do not panic! We know there is a lot of information out there, and a lot of resources.  Remember to not sweat the small stuff and work your way through the big issues with the support of your team and other resources. This is a time where the peer's mentality of our industry shines through. Already, a great number of you have shared what your plans are in hopes of helping your fellow veterinarians. If we continue to support each other and our employees to the best of our ability, then we can make it through this pandemic still treating animals and making sure they are happy and healthy as well.  

There are a plethora of resources available, and we implore you to continue to check the following resource pages, including ours. To quiet some of the mass noise coming to you via email in a time you need to concentrate, we will work to minimize our communications to must-know changes that have occurred and our weekly updates. However, please continue to check and track our resource page and the resource pages we have provided. Most importantly, though, please DO NOT HESITATE to reach out and ask us at! We are here to help you through this, and if we do not know the answer, we have a vast amount of Preferred Partners that we utilize for resources.  

Good luck, and remember, stay calm and make solid decisions, and we will make it through.


Erin Potts
VHA Director of Business Services

This page is no longer managed. For up-to-date information, please visit our COVID-19 Resource Page here.

Downloadable Content

Implementing Carside Services

Veterinary Carside AppointmentsGraphic Generic

The team at Gehrman Animal Hospital was gracious in allowing us to share their Carside Policy with other veterinary clinics. Please download the policy here. You can also download a Carside Appointment flyer for your doors and windows, and we left space for you to write your office phone number on the flyer. We have also created a complimentary graphic you can utilize in your emails and across social media to announce your carside service. Please click the image to the right, then right-click and select "Save As".

We Are Open

During stay-at-home executive orders, clients may have questions of whether or not veterinary care is considered essential services. Download "We Are Open" flyers and graphics you can utilize for your practice. There are versions with and without calls-to-actions about a clinic's online pharmacy.

Telemedicine Services

Minnesota Veterinary Medical Association (MVMA) and Wisconsin Veterinary Medical Association (WVMA)

Both organizations have webpages dedicated to COVID-19 information for veterinary clinics:

Business Services

Veterinary Services

Nationwide Information & Support

Additional FFCRA Details

The Families First Coronavirus Response Act (FFCRA) is not effective until April 2nd, 2020. In the meantime, any leave given until April 2nd does not count towards the new Emergency Family and Medical Leave. Any sick or PTO that you are paying now will not count towards the 80 hours or the 12 weeks outlined. 

Document all leaves and ask the employee for copies of emails, text, or school website posting showing the school or daycare is closed. Ask employees for medical notices if they are asked to self-quarantine or that they have been diagnosed. If an employee is seeking to stay home because of symptoms, they need to be seeking a diagnosis.

Provisions will hopefully be coming forth on how to opt-out if you are an employer of 50 employees or less if the provision will cause hardship to your business. This will hopefully come through by the beginning of April from the Secretary of Labor.

Wages that are paid out for the Emergency Paid Sick Leave and Family Medical Leave Act additions are 100% credited through payroll taxes. This means when you make your FICA deposit, you can withhold the amount you paid in wages back from the deposit. For example, if you owe $5,000 and you paid $3,000 for the leave, you can make your deposit for only $2,000. The IRS is making more instructions on how to handle the credit specifically, and hopefully that will be out shortly as well. 

For further resources, please read: